We make our best effort to respond to all emails within 48 hours. Due to the high volume of emails we receive, this is not always possible. We have also experienced some problems sending replies to Hotmail, AOL and Yahoo email accounts. Please add us to your list of approved recipients and be sure to check your spam inbox if you are waiting for a reply. If you do not receive a reply within 48 hrs or require an immediate response, please call us toll-free at 1-866-943-8641 and we will be happy to answer any of your questions.
We receive numerous requests for custom design layouts. Custom design layouts can require hours of work and we will do our best to respond in a timely manner. Some design requests will require a deposit due to the complex nature of the customization involved. If your request falls into this category, we will notify you. If you have any questions about your request for a custom design layout, please feel free to contact us.
All our gauge faces are made to order and therefore require time to produce. Orders are added to our production queue as they are received. There are some instances where production of your order can get delayed due to the complexity of the custom work or sometimes we are not happy with the output so we remake it which can cause the delay. The current production lead time is shown on our shopping cart page at time of ordering.Actual production and shipping times may vary. Please check prior to ordering if you need your order by a certain date. A shipping notice with a tracking number will be sent via email when your order is ready to ship. If you have any questions regarding your order, please contact us at 1-866-943-8641.
Custom Designs require additional preparation time. Have questions? Check out our FAQ page.
Most products offered on this site can be shipped for $9.35 US. If you specified a separate shipping address from your payment address, or if you Paypal address is unconfirmed, your order will be shipped with signature confirmation.
Our office hours are Monday to Thursday 9:00am to 5:00pm, Friday 9:00am to 3:00pm EST. Closed Saturday, Sunday and Holidays.US Mailing Address:
Black Cat Custom Automotive
1342 Military Rd. #5443
Niagara Falls, NY 14304